This policy explains
how Gadget Garage Australia handles
returns, exchanges and refunds. It applies to purchases made through our online
store and is designed to comply with the Australian
Consumer Law (ACL). Nothing in this policy limits or excludes any rights
you have under the ACL.

1. Your rights under Australian consumer law

Under the ACL, consumers have guarantees that the goods
they buy are of acceptable quality, match their description, are fit for
purpose and meet any extra promises made about them. If a product or service fails to meet these guarantees, you are entitled to a remedy – the type of remedy depends on whether the problem is major or minor.

• Major failures – If a product has a major problem (for example it is unsafe, very different from its description, cannot be used for its normal purpose or contains multiple smaller problems that would have stopped someone from buying it),the customer can choose a refund or replacement. A refund should be the full amount paid for the item and must be provided in the same form as the original payment.
• Minor failures – If the problem is not major, the seller must at least offer a free repair. If the item cannot be
  repaired in a reasonable time or the repair is not acceptable, the
  customer may be entitled to a replacement or refund.
• Change of mind – Consumers
  are not entitled to a refund or replacement if they got what they ordered but changed their mind, found the item cheaper elsewhere or decided they did not like the purchase. Businesses may choose to accept change‑of‑mind returns, but this is not required by law.
• No “no refund” signs –
  It is unlawful to display signs or write terms saying ‘no refunds’ or ‘no exchanges on sale items’, because such policies imply that customers will not receive the remedy they are entitled to under the ACL.
• Proof of purchase –
  Customers may be asked for proof of purchase (receipt, order number or bank statement). Items do not have to be returned in the original packaging, and alternative proof of purchase (e.g., credit card statement or confirmation number) should be accepted.
• Return shipping costs – Consumers are responsible for returning products that can be posted or easily returned, but businesses must pay the shipping costs or collect goods that are heavy or hard to remove (such as TVs or large appliances). If a returned product is found to have a problem, the business must reimburse any reasonable return costs.

2. Change‑of‑mind returns (voluntary)

We understand that sometimes you may change your mind about a purchase. Although we are not obliged by law to accept change‑of‑mind returns, we offer the following policy to enhance your shopping experience:

• Eligibility and timeframe – Items may be returned within 30 days of delivery for a store credit or refund, provided they are unused, in a saleable condition and (if possible) in their original packaging. Some items (such as perishable goods, personalised products or items marked “final sale”) cannot be returned unless faulty.
• Proof of purchase – You will need to provide your order number or other proof of purchase. If you have lost your receipt, an order confirmation email or credit‑card statement can be used as proof.
• Return shipping – For change‑of‑mind returns, customers are responsible for return postage costs. We recommend using a trackable shipping service. Once we receive and inspect the item, we will process a store credit or refund (at your choice).
• Condition of goods – Items must be returned in a condition suitable for resale. We reserve the right to refuse a return if the goods show signs of use, damage or alteration.

3. Faulty goods and consumer guarantees

If you believe your purchase has a fault or is not of acceptable quality, please contact us as soon as possible. We treat these requests under the consumer guarantees in the ACL:

1. Contact us via email – Email our customer service team at [your email address] and provide:

• your order number and contact details;
• a description of the issue;
• photographs showing the problem, especially if the item arrived damaged.

1. Assessment – We may ask for additional details or request that you return the item for assessment. You do not need to keep the original packaging, although returning the item in its packaging may help prevent further damage.
2. Return instructions – Once we have reviewed your claim, we will email return instructions. If the item is large or difficult to return, we will arrange collection or reimburse your reasonable return costs.
3. Remedy

• If the problem is major, you can choose a refund or replacement.
• If the problem is minor, we will repair the item at no cost. If it cannot be repaired in a reasonable time, we will offer a replacement or refund.

1. Refund method – Refunds will be made using the same payment method you used to purchase the item. We will not deduct any amount for the use you have had of the product.

Please note that you may not be entitled to a remedy if the
problem is caused by misuse, accidental damage or failure to follow
instructions.

4. Items missing or damaged in transit

If your order arrives damaged or an item is missing, please email us within 48 hours of delivery with your order number and clear photos of the packaging and damaged item. We will investigate with our carrier and arrange a replacement or refund if the item cannot be delivered.

5. Exchanges

If you would like to exchange an item for another size or style, please follow our change‑of‑mind returns
process. Exchanges are subject to stock availability. We do not charge a re‑delivery fee for exchanges due to a fault, but change‑of‑mind exchanges may incur additional shipping costs.

6. Contact

To initiate a return, ask questions about a product or discuss an issue, please contact us via email at gadgetgarageaustralia@gmail.com. Include your order
number in all correspondence. Our customer service team will respond
within 2 business days with further instructions.

7. Updates to this policy

We may update this
policy from time to time to reflect changes in the law or our business
practices. Any changes will apply to purchases made after the date of update.

Last updated: 31 July 2025